Terms & Conditions

Welcome to TORENDA. The following terms and conditions, together with any documents they expressly incorporate by reference, including without limitation the Privacy Policy, govern your access to and use of TORENDA, including any content, functionality and services offered on or through this website. We reserve the right to revise these terms and conditions from time to time. When we make changes, we will post them here.

Please read the Terms of Use carefully before you start to use the Site. BY ACCESSING, BROWSING OR USING THE SITE (INCLUDING YOUR SUBMISSION OF INFORMATION TO THIS SITE), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS OF USE, INCLUDING THE PRIVACY POLICY (WHICH IS INCORPORATED HEREIN BY REFERENCE), AND TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

PRIVACY POLICY

If you elect to provide TORENDA with your email address and check the box to receive email offers, You agree that TORENDA may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of TORENDA products or services, or for such other purpose(s) as TORENDA deems appropriate. All information we collect on this Site is subject to our Privacy Policy. By using the Site, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

REGISTRATION

We suggest that all buyer in this website to have a registered account by registering in the website. When you register to this website, you will be given a username and password for security purposes. You are responsible to keep this password secure to guarantee the security of your private information. For more information regarding your personal information, please refer to our Privacy Policy page.

PRODUCTS AND SERVICES

TORENDA is an online retail company that sells fashion, beauty and lifestyle products for men and women, sourcing both local and international brands from Indonesia and abroad. We are an official supplier of the brands/designers on our website.

CONTENT AND PROMOTION

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

From time to time we may distribute promotional vouchers that may be used only on the Site, which we will send to you either by email or website promotion banner.

Promotional vouchers are valid for the specified period stated on the voucher, can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted items. We may exclude individual items from voucher promotions in accordance with our sales strategies. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.

The content contained within the pages of this site (including pictures, photographs, images, logos, written text and other materials) is the copyright trademark or registered trademark of TORENDA, or their partners, or their content and technology providers. All rights reserved.

Permission is granted to our customers to copy, print or downloads extracts of material on this site, providing that this is for the purpose of placing an order with us or other non-commercial, personal use. Any other use of materials on this site, including modification, distribution or reproduction, without prior written consent from us is strictly prohibited.

PROOF OF TRANSACTION (INVOICE)

The electronic invoice generated from our website holds as the legal proof of purchase order and can be used as reference to your transaction. We recommend you to keep the invoice of every purchase for historical data and tracking purposes. Your invoice can be found inside each order detail from your account page and we will also send a copy via email after transaction is confirmed.

PURCHASE FLOW

Please refer to How to Order page for the following terms and condition.

PURCHASE ORDER

An order is considered complete after all of the following condition is fulfilled:

  • You have completed payment as stated in the invoice
  • You have received an email confirmation that the order has been confirmed
  • Your order have been delivered to the stated shipping address

We may not be able to accept your order, or part of your order, due to one or more of the following reasons:

  • Authorization of your payment has failed
  • TORENDA have made a pricing or product description error
  • Product is out of stock
  • Force Majeure

PAYMENT

Orders made in this website must be paid for in IDR (Rupiah).
We currently accept the following payment method:

  • Credit Card (Visa and Master Card).
    Subject to verification from our Payment Gateway partner (Midtrans) system. Should there be a rejection from the system then automatically the invoice that you received will be canceled. You can reorder but we do not guarantee the product availability.
  • Virtual Account (Permata VA, BCA VA, Mandiri Bill Payment)
    You can do bank transfer to our selected partner account using virtual account. Transfer made to this account will be automatically verified by our Payment Gateway partner (Midtrans) system (no manual confirmation needed). However should you fail to make payment before 1×24 hours expiry time or if there is any failure in verification process then the invoice that you received will be canceled. You can reorder but we do not guarantee the product availability.
  • 0% INSTALLMENT
    From time to time we will partner with banks to provide 0% installment facilities with minimum purchase over a period of time. Please check carefully the terms & conditions offered by the bank.

SHIPPING AND DELIVERY

Please refer to our Shipping Information page

RETURN, REFUND AND PRODUCT COMPLAINT

Please refer to our Return Policy page

ORDER CANCELLATION

Orders may be cancelled under these conditions:

  • Payment has not been made by customer
  • Payment has not been received by TORENDA.ID
  • Payment has passed the date of expiry on the invoice

MONEY REFUND

If item exchange is not possible, we will refund any goods in the form of credit note, to use for shopping at TORENDA that will expire within 6 months from date of purchase

EXTERNAL LINKS

We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any info

INDEMNIFICATION

You agree to defend, indemnify and hold TORENDA harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from: (i) your use of and access of the TORENDA website; (ii) your violation of any term of these Terms & Conditions of Use; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your use of the [TORENDA.ID] website caused damage to a third party.

FEEDBACK, SUGGESTION OR COMMENTS

If you wish to give any feedback, suggestion or comments, you can contact our Customer Service through :
info@torenda.id

OPERATIONAL HOURS

Our operational hours:
Monday – Friday 09.00 -18.00