PRODUCTS AND SERVICES
TORENDA is an online retail company that sells fashion, beauty and lifestyle products for men and women, sourcing both local and international brands from Indonesia and abroad. We are an official supplier of the brands/designers on our website.
CONTENT AND PROMOTION
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
From time to time we may distribute promotional vouchers that may be used only on the Site, which we will send to you either by email or website promotion banner.
Promotional vouchers are valid for the specified period stated on the voucher, can only be redeemed once and may not be used in conjunction with other promotional vouchers and discounted items. We may exclude individual items from voucher promotions in accordance with our sales strategies. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.
The content contained within the pages of this site (including pictures, photographs, images, logos, written text and other materials) is the copyright trademark or registered trademark of TORENDA, or their partners, or their content and technology providers. All rights reserved.
Permission is granted to our customers to copy, print or downloads extracts of material on this site, providing that this is for the purpose of placing an order with us or other non-commercial, personal use. Any other use of materials on this site, including modification, distribution or reproduction, without prior written consent from us is strictly prohibited.
PROOF OF TRANSACTION (INVOICE)
The electronic invoice generated from our website holds as the legal proof of purchase order and can be used as reference to your transaction. We recommend you to keep the invoice of every purchase for historical data and tracking purposes. Your invoice can be found inside each order detail from your account page and we will also send a copy via email after transaction is confirmed.
Please refer to How to Order page for the following terms and condition.
An order is considered complete after all of the following condition is fulfilled:
We may not be able to accept your order, or part of your order, due to one or more of the following reasons:
Orders made in this website must be paid for in IDR (Rupiah).
We currently accept the following payment method:
SHIPPING AND DELIVERY
Please refer to our Shipping Information page
RETURN, REFUND AND PRODUCT COMPLAINT
Please refer to our Return Policy page
Orders may be cancelled under these conditions:
If item exchange is not possible, we will refund any goods in the form of credit note, to use for shopping at TORENDA that will expire within 6 months from date of purchase
We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any info
You agree to defend, indemnify and hold TORENDA harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from: (i) your use of and access of the TORENDA website; (ii) your violation of any term of these Terms & Conditions of Use; (iii) your violation of any third party right, including without limitation any copyright, property, or privacy right; or (iv) any claim that your use of the [TORENDA.ID] website caused damage to a third party.
FEEDBACK, SUGGESTION OR COMMENTS
If you wish to give any feedback, suggestion or comments, you can contact our Customer Service through :
Our operational hours:
Monday – Friday 09.00 -18.00